Lesson 4 · Practitioner · Both · 24 min
Day-2 Operations & Exception Handling
What happens after go-live: EOD, reconciliations, adjustments, chargebacks, and the ops queues that define customer trust.
Objectives
- ▸List classic day-2 processes around a core
- ▸Design for reversals, adjustments, and audit trails
- ▸Define break aging and ownership
- ▸Connect ops capacity to product launch risk
Day-2 is everything after happy-path launch: EOD/SOD jobs, interest runs, fee application, statement generation, reconciliation, fraud freezes, deceased customer handling, and regulatory extracts.
- Reversals vs adjustments: different audit semantics.
- Value dating: correcting when a booking should have valued.
- Manual credits: dual control and maker-checker.
Key terms
Day-2ReconciliationMaker-checkerReversalValue datingBreak aging