Lesson 4 · Practitioner · Both · 24 min
InsurTech: Policy Admin & Claims
Policy administration systems, claims workflows, and where digitisation actually improves loss ratios and NPS.
Objectives
- ▸Map quote–bind–issue–service–claim lifecycle
- ▸Identify PAS responsibilities vs channel apps
- ▸Design claims status models customers trust
- ▸Spot fraud and leakage controls in claims
PAS is the system of record for policies: quotes, underwriting decisions, endorsements, renewals, cancellations, and billing. Channels (apps, agents, partners) must not invent coverage the PAS does not recognise.
Key terms
PASFNOLReserveSTPEndorsementLeakage